So I began the survey and answered all the questions. I thought they were good questions that are obviously going to provide MC with some insight to what small businesses are looking for to help leverage themselves in the online marketplace. I got done with the survey, thought I was almost there and then BAM! they tried getting my Credit Card (CC) info. I stopped right there. I was like no way are you getting my CC info for a product that you just offered for FREE.

So I tried to find an email to email someone (from the email they sent me) of course it was a no-reply email. This seems to be an ongoing theme with web based companies and let me tell you Google is the worst of the bunch! Thats right Google! I like Google and all they are doing to revolutionize the world as we know it, but the customer service gets a big fat goose egg. Anyway, I found that MC had a forum to post to and what better than to have somewhere to provide feedback. So I did.

Wow! It didn’t take long for someone from MC to respond. Respect. Along with it came a windfall of other customers frustrated with the same process. My reasoning for this post isn’t to scold MC. In fact there quick response to my concern is. I think that given todays connected world things can go wonky very quickly, like they did for Comcast and Dell a while back. MC was all over this and that deserves some respect even if the process to get their FREE product was a bit mis-leading.

Another thing to note is the important role Social Media should play in your business structure and the way you interact with your customers online. This is not just a fad, and you better believe this stuff is going to be around for some time to come. Give yourself the gift of opportunity by being a part of the conversation, because now with the click of a button one bad statement can be heard around the world.

You can see the original post here.